There is no subscription to cancel. Caelario credit packs do not renew automatically under the current offering.
1. Before payment is completed
You may close or cancel checkout before payment is successfully authorized. A created but unpaid payment order does not add credits and does not create a recurring obligation.
2. Unused credit purchases
You may request a refund for a credit-pack purchase within seven calendar days of successful payment if none of the credits from that purchase have been used, reserved by a job, transferred, or otherwise consumed. Approved refunds are returned to the original payment method.
3. Used credits and completed jobs
Credits already used for submitted or completed processing are normally non-refundable because the digital service has been supplied and infrastructure costs have been incurred. Failed jobs release reserved credits according to the service’s accounting rules. If credits were incorrectly charged because of a verified Caelario defect, contact us for correction.
4. Duplicate or unauthorized charges
Contact us promptly if you see a duplicate charge or believe a payment was unauthorized. We will investigate with the payment processor and may request the payment reference, date and amount. Do not send full card details.
5. How to request a refund
Email support@caelario.com with your account email, workspace, payment ID, pack, amount, purchase date and reason. We aim to acknowledge requests within two business days and communicate a decision within seven business days.
6. Refund timing
Once approved and initiated, the payment processor or issuing bank controls settlement time. Refunds commonly take 5–10 business days to appear, but international and bank processing times may vary. Currency conversion and bank fees may not be recoverable.
7. Statutory rights
This policy does not limit rights that cannot lawfully be excluded. Where mandatory consumer law provides stronger rights, those rights apply.